Salesforce Customer Success Manager Core Clouds 

Canada, Ontario, Old Toronto 

867064530

Job Category

Job Details

Your Impact

• Single point of customer relationship accountability.

• Responsible for orchestration of all Signature deliverables, experience and renewal

• Delivery of some Signature engagements including: Success Path, Success Path Review, and Release Readiness.

• Primary focus is on improving Customer Health using Customer Success Score and other indicators to communicate actionable recommendations on Adoption, Engagement, and Technical Health.

• Deep customer intimacy with relevant industry knowledge.

• Executive and decision-maker relationship building.

• Possesses basic knowledge of customer’s tech stack and relevant Salesforce certifications.

• Collaborate with the customer account team in order to help customers achieve their objectives and identify growth opportunities with sales executive

Preferred Qualifications & Skills

• Minimum of 6 years work experience in one or more of the following: Customer Success, SaaS platform use or project leadership, Technology Consulting, and Technology Solutions Development.

• Strong knowledge of Salesforce product and platform features, capabilities and use cases.

• Salesforce product certifications are strongly desired (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Marketing Cloud Specialist, Commerce Cloud & Heroku).

• Able to articulate the importance and value of Governance to Business and IT executives.

• Ability to prioritize, multitask and engage dynamically with customers.

• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation.

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features.

• Ability to analyze customer’s usage data and health indicators to identify opportunities for improvement and translate into actionable recommendations with a path for success.

:This is an office-flexible role. The expectation is to be in-office 2 days a week when local to an office.

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Posting Statement

does not accept unsolicited headhunter and agency resumes.