Microsoft Trust Safety Operations Program Manager 

United States, Georgia, Atlanta 

866793344

Required Qualifications:

• Bachelor’s degree inCommunications, Media, Journalism, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, Computer Science, or related field AND 2+ years of relevant experience (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation).

• OR equivalent experience.

• Business level fluency to read, write and speak English

Preferred Experience:

• Experience working with human-generated or AI-generated harmful materials across multiple media types and creating objective recommendations, grounded and supported by research and data.

• Real-world experience in Generative AI, Responsible AI, Digital Safety, Security, Compliance, or Risk Management.

• Motivated to work with internationally and geographically distributed teams.

• Experience in proactively identifying issues, investigating, developing a solution, implementing change, and monitoring results.

• Experience problem-solving and critical thinking in a professional capacity.

• Experience in content policy, child safety issues, and reviewing online content.

• Experience influencing others, where support is critical to success.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until December 16, 2024.

As a Trust and Safety Operations Program Manager, you will:

• Create, iterate, and test new human review guidelines.

• Perform data labeling and quality arbitration for guideline build & testing.

• Design and test the guidelines and operational procedures for ensuring agreed-upon standards with internal customers and stakeholders.

• Work in operations side-by-side with the subject matter experts andfollow upwith solutions for process and/or policy improvement.

• Leverage the work of teammates and colleagues while positioning your work so it can be leveraged by others.

• and drivefeedback andalignment

• Do cool, funstuff with great people in a dynamic environment whilecontributinggreatimpact to Microsoft

• Embody our and.