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CheckPoint Technical Support Engineer T3 Must Fluent Japanese Canada, Ontario, Ottawa 866544011
06.04.2025
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Key Responsibilities
- Provide Technical Support via chat, phone and email to customers and partners
- Provide assistance with configuration, troubleshooting and best practices to customers and partners
- Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- This is a hybrid role: 2 days on site
- Schedule: 6PM-2AM or 8PM-4AM EST
Qualifications
- Excellent written and verbal English communication skills
- Fluent in Japanese required
- Required experience with TCP/IP
- Experience in Routing & Switching (OSPF / BGP / VLAN)
- Experience with Security (IPSEC / SSL-VPN / NAT )
- Experience with Cisco, Fortinet products a plus
- Experience with Authentication Protocols (Radius / TACACS) a plus
- Former support experience in an IT/Security company a plus
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Must be eligible to work in Canada without sponsorship from an employer now or in the future
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