Amazon Software Support Engineer Devices Engineering 

Mexico, State of Mexico, Interlomas 

866349445

Key job responsibilities
This job requires you to constantly hit the ground running. Your ability to learn quickly, work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are :
- Support ownership of one or more Device products or components, and driving Operational Excellence.- Read and understand complex application code and suggest code fixes to resolve support issues
A day in the life
- You provide ticketing support for set of Devices and own support activities for these devices
- Attend high severity incident calls and drive the call to closure- You are able to read and understand complex application code and suggest code changes
- You work on support projects that are large in scope
- You have the ability to design and develop simple, efficient tools

- 4+ years of software development, or 5+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Strong communication skills and experience in handling high severity incident management calls.