JPMorgan Principal Site Reliability Engineer Lead 

United Kingdom, Scotland 

86590987

Job responsibilities

• Leads the SRE function, providing ownership and accountability for raising-the-bar on SRE Excellence
• Influences and creates new designs, architectures, standards, and best practices in support of service level objectives
• Troubleshoots priority incidents, conducts objective post-mortems, and ensures permanent closure of incidents
• Defines and drives adoption of a best-in-class monitoring framework to accomplish end-to-end flow monitoring and effective alerting
• Identifies and solves problems of high complexity
• Works with development teams throughout the Software Development Life Cycle to ensure sustainable software releases
• Leads medium to large projects by bringing together the proper perspective, identifying roadblocks, and integrating feedback from team members and subject matter experts at the firm
• Participates in support responsibilities for coverage of critical applications
• Sees problems as opportunities to improve

Required qualifications, capabilities, and skills

• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Ability to determine how each system relates to each other and use breadth of tools to build automation to improve reliability for the firm
• Experienced with detecting opportunities to automate, combine, or simplify control points and executing solutions
• Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments for critical applications
• Understands and leads partnerships across job functions (e.g., Cybersecurity and Data) to develop efficient and developer-friendly systems
• Demonstrated prior experience developing SLO/SLIs, maturity uplifts, observability strategies and TOIL reduction at an enterprise scale
• Demonstrated prior experience managing high severity production incidents to resolution
• Strong experience of observability tools both on premise and in the cloud
• Influences the teams' culture by championing innovation and change for group-wide success
• Ability to balance and be accountable for the work of multiple architects and designers
• Experience with translating research, analysis, and tests into business recommendations

• Experience of SRE for SaaS applications
• Experience running SRE maturity uplift programs