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Apple Apple Business Support Technical Advisor - Portuguese Ireland, Cork 865557597
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Description
As an ABS Technical Support Advisor will have extraordinary attention to detail in case management, follow-up and follow-through. They will act as a point of contact to provide guidance and ensure rapid identification of emerging issues for professional solutions. They will assist in product readiness process as appropriate and needed - reviewing technical materials such as submitted articles, training materials, etc.
Minimum Qualifications
- Proficiency in English & Portuguese.
- You have a suitable third level technical qualification or a minimum of 2 years experience in a similar environment.
- A general technical understanding of Apple iOS and CPU products, but experience is an advantage.
- Experience in the areas of system administration, systems integration, technical support or professional service is a distinct advantage.
- Interest of two or more key technology areas: networking, directory services, file sharing protocols, web services, video editing and post-production, Microsoft or Linux server experience, 3rd party multimedia software, Radius (802.1X), SAN/fibre channel technologies.
- Music editing and mixing would be an advantage.
Preferred Qualifications
- You are self-motivated, passionate about customer service.
- Resourceful and flexible to jobs needs.
- Excellent interpersonal skills and an ability to deliver in a rapidly changing environment.
- Ability to respond to changing environments both here in Apple and in the global changing technological environment.
- Solution focused with the ability to work to lead change.
- Troubleshooting experience and success.
- Ability to meet department SLA and targets.
- Ability to take on new roles, assignments and responsibilities as needed.
- Excellent communication skills both verbal and written.
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