PayPal Customer Identification Group Leader 

Philippines, Manila 

865335810

Responsibilities:

• Sets clear goals & measurements, drives team results to achieve organization goals

• Coaches & develops a team of Team Leaders/ Support Leaders & teammates into a highly responsive team that meets & exceeds the required published performance standards

• Ensures Team Leaders are coaching, developing & communicating with their teams routinely & effectively through conducting coach the coach sessions & observations of their Team Leaders in various forums

• Utilizes behavioral based coaching model when coaching Team Leaders enabling the leaders to self-assess the methods to be successful in achieving goals

• Proactively leads & facilitates constructive two-way dialogue between Team Leaders & other functions to drive operational excellence

• Utilizes a diverse range of development, to grow Team Leaders

• Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate & Team Leader being coached

• Utilizes Performance Development Planning process to enable the team to create & follow up on plans for teammate & Team Leader career development

• Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities

• Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes

Competencies:

• Change Management

• Enable and Grow Talent

• Innovate Constantly

• Deliver Stand out Results

• Executes Well, Managing/Measuring Work

• Shared Values/ Ethics

• Customer Focus

Job Requirements:

• 5 + years of experience in people management

• 3+ years Compliance, Risk, Fraud Management at a financial institution would be a distinct advantage

• Customer communication experience

• Bachelor’s degree or equivalent work experience

Preferred Qualifications:

• Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership

• Track record of creating inclusive, high performing teams

• Excellent organizational, communication, & interpersonal skills

• Ability to influence & drive positive changes in performance utilizing data & reports

• Ability to recognize the need for & lead through change management initiates while maintaining & driving teammate engagement

• Proven ability to overcome resistance & drive Team Leaders to meet & exceed on customer experience goals & business goals

• Effectively influences Team Leaders to target coaching opportunities & ensure continuous performance improvement

• Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals

• Ability to define & utilize quantitative & qualitative management information reports to increase overall performance scores & drive for positive results

• Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24-hour period Monday through Sunday.

Our Benefits:

Any general requests for consideration of your skills, please