Td Bank Life & Health Manager 

Canada, Ontario, Markham 

86505426

Markham, Ontario, CanadaTD General

$65,600 - $98,400 CAD

MainResponsibilities

• Assumes accountability for governance and maintaining good working relationships between Shared Services and supported partners.
• Maintains consistent communication on service levels, team results and all aspectsof administrativesupport with leadership
• Leads and coaches the team in all team accountabilities in the areas of Credit Protection including application onboarding and management, product administration and policy set up, fulfillment, investigations and escalations.
• Provides leadership and direction in terms of expectations, performance management, ongoing coaching and recognition.
• Consistently looks for opportunities to increase the efficiency and effectiveness of the team.
• Demonstrates change leadership and maintains an open and transparent relationship with peers and direct reports.
• Takes ownership and exhibits leadership in rewarding and recognizing team members creating an excellent employee experience.
• Acts as the lead for projects and initiatives impacting the team.
• Ensure effective onboarding and training coordination for the team.
• Works with the team to ensure all oversight and compliance requirements are met.

Qualifications

• You have a minimum of 3 years of leadership experience.
• You have effective negotiation skills.
• You are able to create and sustain a positive employee experience and a constructiveworking environment.
• You have a thorough understanding of the coaching process and the techniques required to coach people.
• You demonstrate ownership and leadership skills.
• You demonstrate full support of company direction by understanding and adhere to the strategic priorities.
• You have a superior customer service orientation.
• You demonstrate superior interpersonal and communication skills.
• You have sound knowledge of problem-solving techniques.
• You have effective analytical skills.
• You possess excellent organization and time management skills.
• You demonstrate support for change and understand basic change principles.
• You have sound knowledge of Credit Protection Insurance Products & Term and Accident and Sickness products.
• Knowledge of TDI Administration systems (CPRM, Convenience, IRM, DRC, Omnilife) is an asset.
• Post-secondary education in a business discipline is an asset.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet