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Apple Globalization Project Manager United States, Texas, Austin 864993230
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- Participating in regular check-ins with partners to support project development and execution.- Leading globalization projects from inception to completion, ensuring efficiency, quality, and cost-effectiveness.- Preparing and delivering presentations to senior leaders about the effectiveness and outcomes of globalization initiatives.- Leading and driving geo-expansion initiatives to optimize efficiency, quality, and cost.- Driving bug resolution and communicating status updates efficiently throughout development cycles.- Handling schedule challenges, query cycles, and linguistic QA.- Automating workflow processes to improve globalization efficiency and scalability.- Conducting data analysis to generate reports and insights that support globalization strategy and decision-making.
- BA/BS degree in translation / globalization or a related field.
- 4+ Years of experience handling or leading globalization projects for a large, global organization.
- Ability to lead teams that support multiple business units and balance challenging priorities efficiently.
- Expert with translation management systems and tools; RWS WorldServer experience is preferred.
- Exceptional program and project management skills with the ability to oversee multiple projects with varying timelines.
- Strong background in project scope analysis and scheduling, ensuring alignment with project timelines and goals.
- First-hand experience as a key participant in system-to-system integration, system upgrades, and CMS migration projects.
- Deep experience with localization standard methodologies and shown experience efficiently mitigating complex globalization issues.
- Diligent with the ability to explain sophisticated globalization challenges to cross-functional teams with varying levels of expertise.
- Consistent record of leading a variety of file formats and content types, including software UI, self-paced online training, exams, technical documentation, and multimedia.
- Strong interpersonal and communication skills with the ability to empower, influence, and collaborate at all corporate levels.
- Comfort working in ambiguous environments with the ability to adapt to constant change.
- Understanding of instructional design and content development processes, ensuring projects meet quality, specification, and deadline requirements.
- Passion for customer experience and a keen eye for detail.
- Experience with automating workflow processes.
- Knowledge and experience with Machine Translation (MT) and AIML technologies and its application to globalization workflows
- Knowledge of JavaScript, Python, and AppleScript.
- Strong data analysis skills to create or assist with reporting needs.
- Knowledge of call/contact center support workflows.
- Familiarity with Apple Support and AppleCare.
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