Salesforce Senior Director Portfolio Leader 

Canada, Ontario, Old Toronto 

864753749

Job Category

Job Details

This role requires deep understanding not only of the cloud technology landscape, but also unique industry-specific challenges, regulations, and expectations. You will craft strategies that unearth opportunities to create and enable customer value, manage to delivery outcomes, and champion a consistent industry strategy to grow and scale your book of business.
Leadership Skills:

• Strategic Problem Solver:Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market and organizational dynamics with the intellectual horse-power to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.
• Talent Management:Has a passion for building great teams of consultants - shown ability to develop others who have significantly chipped in to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization.
• Innovate for Growth:Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of innovative technology trends.
• Focus on Customer Success:Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business and drives the successful delivery of programs / projects within the portfolio.
• Builds Trust and Credibility:Makes decisions based on organization’s values - actions are consistent with company’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and adopts a learning mentality.
• Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader.
• Courageous Communicator:

Your Impact

• Lead and inspire a Salesforce Professional Services team engaged in both the pursuit of opportunities and delivery of programs / projects.
• Accountable for running and continually improving governance, quality assurance, and oversight of all projects in the professional services portfolio. Proactively identify and own driving delivery issues to resolution.
• Collaborate with Go-to-Market and Industry Consulting Teams to drive continued growth of services.
• Collaborate closely with delivery practices leadership to ensure a balance of supply and demand for resource skills and capacity in accordance with demands of the market.
• Work closely with the Sales organization and support solution sales process as part of a OneSalesforce Go-to-Market motion, including the development and enhancement of tools and methodologies that improve the sale of professional services.
• Review and approve sophisticated proposals and statements of work, participating in deal reviews and approvals.
• Ensure a thorough understanding of customer expectations through meetings with sales and discussions of contractual details with the customer at the planning meetings.
• Collaborate with Professional Services Marketing, Sales and Pre-Sales Teams, and the wider Salesforce business to shape solutions, including hands-on deal involvement in large sales pursuits that will accelerate value for our customers.
• Champion executive relationships and, when required, serve as the executive sponsor or support others inside the business who serve as the executive sponsor.
• Gain a deep understanding of our customers, their businesses, and industries, and help them realize their bold business value and transformations.
• Work with Salesforce Enablement, Training, and Employee Success Teams on ongoing professional development and skill development programs for all team members.
• Contribute to new and existing service offerings in partnership with Product Management and Development Teams.
• Accountable (in conjunction with the Global Services Operations Team) for running and continually improving repeatable processes that drive sustainable customer value and satisfaction and predictability of revenue.
• Collaborate with our ecosystem of Salesforce consulting partners to drive value for our customers.
• Responsible for achieving strategic and financial targets, including professional services bookings, revenue, team utilization, profitability, customer satisfaction, customer business value, team development, employee engagement, operational innovation and excellence.
• Provide management reports to senior management on customer status, resource utilization, and revenue forecasts as needed.

Required Qualifications

• Demonstrated ability in a Services leadership position with confirmed quota attainment and exceptional results building, handling success, bookings, revenue and margin while growing an annual business portfolio year over year
• 10+ years of proven experience leading, managing, coaching, and developing multi-disciplinary staff
• Strong technical acumen and experience working with technical teams, ideally on the Salesforce platform to influence strategic and value discussions (Salesforce certifications preferred, but not necessary)
• Track record in product and business model innovation – approach to create unique customer insights and convert them into replicable, scalable, profitable service offers
• Shown success at leading transformational projects to deliver customer outcomes through technology
• Senior leader able to operate effectively with C-level executives
• Strong eye for business and analytical skills with ability to think strategically as well as ability to handle details.
• Strong organizational and leadership skills to run multiple projects, responsibilities and staff.
• Exceptionalrelationship-buildingskills demonstrated by ability to grow and nurture relationships with internal stakeholders.
• Travel is an integral part of this role and will be based on individual customer needs.
• Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

: This role is Office-Flexible, with the expectation that you will work in-person at the Salesforce Toronto office three days per week.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement