Amazon Enterprise Support Manager ES - EMEA 

Germany, Berlin, Berlin 

864518152

As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.Every day will bring new and exciting challenges on the job while you:- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Analyze and present operational reviews to customer leadership
- 4+ years leading technical teams
- 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Have a track record of effectively leading technical teams
- Estimated 25% travel requirement

- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management or consulting
- Experience in Retail, Consumer Packaged Goods, Automotive, Manufacturing industry is a plus
- Previous experience managing a budget or P&L
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
- A degree in an STEM field is a plus; an MBA is a big plus
- Experience with AWS service offerings
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
- Fluent in German language