JPMorgan AWS Technology Support III 

United States, Texas, Houston 

864367351

As a Technology Support III team member in Consumer & Community Banking, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Experience with one or more general purpose programming (Java, Python)
• Experience with cloud platforms like AWS and Pivotal Cloud Foundry
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Proficiency in Splunk, Dynatrace, Unix, Linus, Tomcat and WebSphere
• Understanding of HAProxy (context-based routing) and Pivotal Gemfire (extended L2 cache)
• Understanding of relational & non-relational databases
• Understanding of IBM MQ and Kafka

Preferred qualifications, capabilities, and skills

• Proficiency in AWS, Akamai, Datadog Technologies