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What you will be doing:
Track Customer quality metrics with regular reporting to internal management
In crisis / customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and help formulate customer responses
Transform raw data into key insights via data visualizations through the use of statistical tools (JMP)
Work cross functionally with various internal organizations to resolve product failures.
Constantly drive problem resolution by providing leadership and direction.
Coordinating internal activities to assess risk on product failures.
What we need to see:
BS or MS degree from a leading university in engineering, quality, or related technical discipline (or equivalent experience)
12+ years of experience in quality and reliability analytics
Excellent written and oral communication skills
Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
Dedicated and able to work with minimum supervision
Strong leadership skills with experience coordinating teams with multiple disciplines
Solid understanding of database structure
Proficient using MS Office software tools, data analytical tools, SQL (or similar), and email communications
Ways to stand out from the crowd:
Background in reliability modeling
Knowledge of JMP (statistical analysis software)
Background of electronics reliability standards at the component, board, or system level
Proven history in scrutinizing data to identify anomalies
You will also be eligible for equity and .
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