JPMorgan Experience Design Senior Associate 

United States, New York, New York 

863987637

As an Experience Design Senior Associate on the Channels Profile & Settings team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users.
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Demonstrated experience interpreting complex data and research transforming it into actionable insights for informed decision-making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Ability to empathize with our customers and develop solutions that will improve their overall experience with our products.

Preferred qualifications, capabilities, and skills

• Experienceworking on projects that had aspects of overall assessment of existing information architecture and delivering improved experiences.
• Proactive approach to develop project plans including high level timelines.
• Experience managing multiple stakeholders and taking them through design decisions to gather buy in through presentations and prototypes.
• Ability to articulate why design decisions were made and how it connects to the goals of a project.
• Experience using Figma using auto layout and design system libraries.
• Ability to see the larger picture; your process includes journey mapping, task flow mapping and low fidelity wireframes sketches.
• Experience designing solutions for highly complex products.
• Experience creating core settings experiences for complex websites and applications.
• Experience in service design