Microsoft Service Manager 

United States, California, Mountain View 

863439828

& productivity of the Executives are guaranteed.This role requires the ability to apply industry knowledge & practical field experience across

an exceptionally talented & experienced individual whoa blend of Interpersonal, Service Management & Technical Support skills.Given the unique nature of this role and access it provides, it is uniquely positioned & expected tounprecedented professionalism, situational awareness, discretion, composure, responsiveness, superior technical ability & exceptional troubleshooting skills.As an

Your ability to apply a variety of approachesto effectively manage a myriad of situations & challenges is a critical & a foundational capability of this role.opportunities, methods, & solutions to proactively identify & avoid them all together.

Required Qualifications:

• 2+ years work or internship experience in information technology (IT) operations, technical support, customer service solutions/delivery, or service management
  • OR equivalent experience.
• Experienced with Service Engineering and/or DevOps at scale involving user data and/or software development for an enterprise level service.
• Proficient with of experience with Microsoft products/services such as Microsoft Exchange, Outlook, Skype for Business, Microsoft

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience with Microsoft CoPilot for M365.
• Understanding of current AI technologies/use cases.
• Experience supporting Executive level clients.
• AI 900 certified or equivalent AI fundamentals training.
• SC 900 Certified or equivalent security training.
• Experience with data analysis and automation tools.
• Proficiencywith JavaScript, HTML, Python, .NET,PowerShelland scripting.
• Proficiency

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Provide direct support to a defined set of Microsoft Executives, their Administrative Assistants, Technical Fellows, & Microsoft's Board of Directors.
• Close engagement with AI key stakeholders and senior leadership.
• Mountain View senior executive and end user IT support responsibilities.
• Liaison between the Executive Community and Product/Engineering groups, PM, Engineering teams collecting & presenting customer experiences to Product/Engineering groups, TAMS, and IT Service Managers based on technology & product issuesencounteredacross the Executive community.
• Possess advanced analytical problem-solving skills that effectivelyleverageand reference data to evaluate situations & determine potential solutions & strategies.
• Possess anddemonstratetechnical knowledge & mastery of both Microsoft and competitor products, technologies, & services.
• Deploy, configure, upgrade, troubleshoot, recommend, and consult Enterprise grade Audio Video equipment providing collaboration & meeting service to Microsoft Executives.
• Provide Executive meeting planning, preparation, and support focused on the AV products and technologies deployed in the hosting location.

• Embody our and