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Key Responsibilities:
As a Customer Service Specialist, you’ll be responsible for:
Facilitate processing of return materials authorizations.
Provide product pricing.
Maintain required quality levels for phone and data entry activities.
Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
Promotes, when required, sells a variety of products/services to ensure business targets are met. Provides, when required, after-sales support for various client contracts.
Full/ Temp: Temp
Experience : 2+years in Customer Service
Education : Any graduates / Engineering
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