Vimeo Implementation Manager APAC 

Japan, Tokyo 

862921565

You should be Fluent in Japanese and English.

What you’ll do:

• Own the technical onboarding and implementation of Vimeo Enterprise
• Work with our Operations team to constantly improve and iterate on the onboarding process
• Manage challenging client situations with solutions-oriented handling and effective internal escalation processes to make visible to stakeholders and leadership
• Manage a high volume of project schedules and requirements, identify possible issues and clearly communicate them to project stakeholders
• Develop trusted partnerships with internal stakeholders by collaborating and delivering on common goals
• Serve as expert in the cultural business and technical practices of the region, relaying use case trends common product applications across offices
• Ability to serve as the technical expert for our Enterprise customers, particularly as it relates to basic front-end customizations, working with App Platforms, and live streaming workflows

Skills and knowledge you should possess:

• 2+ years project/program management, enterprise technical support or account/customer success management background, involving the ability to manage many clients at once preferably in a Software-as-a-Service (SaaS) company
• Ability to quickly understand and explain technical concepts and business interdependencies
• Experience working closely with Enterprise-level clients
• A problem solving work style that is collaborative, positive and consultative
• Self-starter with the ability to work autonomously while communicating effectively with stakeholders across offices
• Experience with live streaming infrastructure
• Basic experience or interest in learning basic CSS and Javascript

Bonus points (nice skills to have, but not needed):

• Experience at a scaling SaaS company
• Video familiarity.
• Experience working with a team that spans across time zones