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Facebook Technology Program Manager Australia, Victoria, Melbourne 862314386
11.12.2024
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We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (SO), within GO, manages the human expertise required for the integrity and experience of our community and business. If you like helping people, GO is for you.
Technology Program Manager Responsibilities
- Deeply understand the architecture and integration points of Meta’s community support processes, products and policies. Drive system design discussions in the ecosystem.
- Develop project schedules based on product requirements, technical challenges, and business needs.
- Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases. Develop and manage end-to-end project plans and ensure on-time delivery.
- Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.
- Use problem solving skills to resolve large and complex business problems. Analyze complex support flows and provide recommendations for process, policy and product improvements.
- Work with cross-functional partners and vendors to improve the community support experience on our existing suite of products. Partner with regional teams to develop scalable solutions to support Meta’s global outsourcing base.
- Work with teams to set milestones, communicate project statuses, and identify/address potential setbacks. Manage cross-functional programs covering a range of products across all lines of the business.
- Drive internal process improvements across multiple teams and functions.
Minimum Qualifications
- Bachelor's degree in a directly related field, or equivalent practical experience.
- 4+ years of experience in technology program management focused on software experience in working on development infrastructure and tools.
- Experience leading medium / large scale technology solution implementation.
- Knowledge of software development processes and best practices. Knowledge with project and issue tracking systems.
- Strategic thinker with analytical and problem-solving experience.
- Track record of operating autonomously across multiple teams, being detail-oriented, and delivering results in a highly organized manner.
- Experience in fostering seamless cross-functional working relationships in medium to large organizations. Includes working with and communicating with multiple partner teams and cross-functional partners.
Preferred Qualifications
- Experience in Cloud architecture (e.g. AWS).
- Experience working in a technology company or consulting firms.
- Experience working with data visualization tools (e.g. Tableau).
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About Meta
$122,000/year to $177,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about at Meta.
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