Cisco Customer Experience Success Specialist 

Poland, Lesser Poland Voivodeship, Krakow 

860159219

The role resides within the Cisco Customer Experience (CX) organization.

• Risk Management : Identify and mitigate renewal risks, including those associated with low technical adoption, to allow for successful product integration and consistently meet customer expectations
• Collaboration : Work closely with Account teams, Customer Success, and Partners to improve customer adoption, address product concerns, and drive growth
• Product Feedback and Advocacy : Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities
• Strategic Advice and Adoption Journey: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges

• Industry relevant certifications equal to CCNA, CCNP, CCDP in either Data Center or Routing & Switching.
• Minimum 4 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard methodologies related to domain
• Practical experience in configuring, supporting and solving issues with data center networks, working with DC Network design and deployment
• Understanding of data center protocols - BGP, VXLAN, QoS, SAN, Switching, Storage, Compute resources and Virtualisation, Converged and Hyperconverged Infrastructure

1. Experience with following Data Center features:

• Overlay Technologies like VXLAN EVPN and GENEVE
• Management and visibility tools or open-source monitoring (ELK, TIG stack)
• Storage protocols and Technologies like SAN, FC and FCoE
• Compute Technologies such as Server Virtualization, Red Hat, Containers, Kubernetes, Openstack, OpenShift, High performance computing GPUs, FPGAs etc.

1. Experience with automation practices such as Infrastructure as code, CI/CD pipelines, Zero-Touch-Provisioning using APIs
2. Understanding and experience with public cloud providers and integration with on-premises infrastructure

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).