Philips Field Service Engineer 

Thailand, Bangkok 

859698125

Field Service Engineer

You are responsible for

• Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.
• Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
• Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
• Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
• Use company property with care to ensure optimal results with minimal operational costs
• Keep abreast of new technologies likely to affect PH range of products
• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
• Responsible for completeness and accuracy of service records with particular attention to test & inspection results
• Responsible for adopting appropriate ESD control while servicing PH equipment
• Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
• Responsible for reporting identified device safety issues according to applicable PH quality standard policy
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in this role, you’ll need a customer-first attitude and the following

• A minimum of 2-3 years of related experience
• Minimum 1-2 years prior experience in customer-facing role
• University degree in Bio Medical or Electronics or related majors, Certification or training in relevant field highly advantageous.
• Good communication skills in English language.
• Individual is required to travel to different areas in the country or overseas to support customers whenneeded.
• Able to work outside business hours if needed.
• Demonstrates maturity in handling customers and senior stakeholders in the hospitalenvironment.
• Exhibits ethics and compliance in accordance with Philips General Business Principles
• Good troubleshooting skills
• Good communication and interpersonal skills

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