SAP Operation Lead - SAP Enterprise Cloud Services f/m/d 

Germany, Baden-Württemberg 

859619931

What you'll do

Your responsibilities will involve ensuring the smooth 24/7 operations of our cloud services. This includes troubleshooting issues, implementing architectural and operational improvements, and developing automation solutions to support our cloud platform's reliability and efficiency. Your contributions will be vital in delivering exceptional cloud services to our global clientele.

Operations Management:

• Oversee day-to-day operations of the Server Management team
• Ensure optimal performance, reliability, and security of server infrastructure
• Implement ITIL best practices to enhance service delivery and incident management

Technical Expertise:

• Possess in-depth knowledge of Linux operating systems and cloud infrastructure
• Stay updated on industry best practices and emerging technologies related to server management
• Provide technical guidance and solutions to team members

Escalation Handling:

• Act as a point of escalation for complex server-related issues
• Work closely with team members to troubleshoot and resolve escalated incidents promptly
• Apply ITIL incident management processes to ensure timely resolution

Pattern Analysis:

• Conduct thorough analysis of server-related incidents using ITIL problem management principles
• Identify patterns and root causes, implementing preventive measures
• Collaborate with other teams to address systemic problems impacting server performance

Continuous Improvement:

• Drive initiatives to enhance the efficiency and effectiveness of server management processes
• Implement and monitor key performance indicators (KPIs) aligned with ITIL framework
• Proactively identify areas for improvement and develop strategies for optimization

What you bring

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management
• Overall 10+ years of related professional experience
• Proven experience in server management, with a focus on Linux (Suse/Redhat) and cloud infrastructure (Azure / GCP / AWS)
• Excellent problem-solving and analytical abilities
• Effective communication skills, both verbal and written
• Very good networking and communication skills towards stakeholders inside and outside SAP
• ITIL Foundation certification or higher
• Positive, proactive and customer-focused attitude
• Experience in handling escalations and critical incident
• Required to be flexible to work on shifts, weekends and on calls