Citi Group Apps Support Intmd Analyst - C11 CHENNAI 

India, Tamil Nadu, Chennai 

859395076

Responsibilities:

• • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  • Responsible for Batch Management , End of version Software's and toolsets Upgrades , Automate Manual Tasks and Platform Build Project Management.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation.
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
  • Act as a liaison between users, interfacing internal technology groups and vendors.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs.
  • Accountable for Environment stability , quality, performance, reliability, serviceability,
  • Acts as SME to senior stakeholders and /or other team members.

Qualifications:

• • 7-10 years’ experience in an Application Support role.
  • Experience with handling Linux Operating systems
  • Proficient in SQL using Oracle and SQL server DB
  • Web application support experience especially with WebSphere environment and Weblogic environment
  • Middleware exposure including TIBCO, NDM, MQ, EMS, Kafka and SFTP
  • Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
  • Experience with scheduling jobs using Autosys tool
  • Experience with Scrum methodologies and JIRA
  • Good to have - Experience with cloud based technologies - OpenShift/Cloud technologies, Interfaces, DevOps, MongoDB
  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools.
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Time Type: