Citi Group Customer Specialist / Especialista Canales Remotos 

Mexico, Mexico City 

856865720

Responsibilities:

• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
• Develop and apply thorough knowledge of practices and procedures to accomplish team goals
• Assist immediate manager with team motivation and performance monitoring
• Mentor associates to improve individual performance
• Consistently achieve individual and team performance targets under little to no direct supervision
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years’ experience in a related role
• Proficient in Microsoft Office
• Effective verbal and written communication skills
• Sales experience
• Excellent influencing and relationship management skills
• Proven ability to work under limited supervision and seek out advancement opportunities
• Excellent technical and data entry skills, including utilizing a 10-key touchpad
• Proven ability to creatively solve problems

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Requisitos

• Experiencia en administración base de datos
• Habilidades eficaces de comunicación verbal y escrita
• Conocimiento en campañas de envíos masivos sms y correos electrónicos
• Habilidad para elaborar presentaciones ejecutivas.
• Capacidad de trabajar bajo supervisión limitada y buscar oportunidades de crecimiento.
• Excelentes habilidades técnicas y de ingreso de datos, dominio de excel y access nivel intermedio avanzado
• Capacidad comprobada para resolver problemas de manera creativa.
• Conocimiento básico del Sistema de Ahorro para el Retiro
• Habilidad para elaborar presentaciones ejecutivas

Escolaridad:

• Licenciatura o equivalente (2 años de experiencia arriba mencionada)

Nivel de ingles:

• básico

Time Type:

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