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Td Bank Contact Centre Representative Canadian Banking Easyline Canada, Ontario, Markham 85637879
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Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Department Overview
is at the heart of everythingwe doa day,customers. Alongside caring colleagues and supportive leaders,have opportunities to grow and.
As the voice of TD,our customers.with accountinquiries orresolving an issue byrecommending a TD product or service,help us offersupport to ourwhenever they need it.making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
Make people’s day:strive to deliver anexceptionalcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,servicesand solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopin yourrole.
What You Need to Succeed
proud to work with a group of diverse colleague. If you have relevantmentioned below, tell us about it in your resume or cover letter.
High School Diploma or equivalent
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to workbothindependentlyand aspart of a team.
Integritywhen managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.
. Through regular development conversations, training programs, and a competitive benefits plan,committed to providing the support our colleagues need to thrive both at work and at home.
interested in a specific career path orcertain skills, wewant to help you succeed.have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and avariety of mentoring programs to help you unlock future opportunities.at TDcommitted to helping youopportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure thatgot everything you need to succeed in your new role.
reach out to candidates of interest to schedule an interview.email or phone call.
NOC: 14201
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
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