Teva Senior Manager Operations Onsite Support Services 

Mexico, Mexico City 

855430818

• Local focal point for global IT Operations teams for projects and incidents
• Focal point for local business and IT Stakeholder management for any type of IT Operations issues
• Exchange and fix infrastructure components in the respective area
• Coordinate between business / IT stakeholder management and global ITO teams
• Contribute to continuous documentation of the system landscape in the respective area
• Focal point for local hardware supplier
• IT Asset Management
• IT Budget Management
• Efficiently managing multiple projects and meet deadlines consistently.
• Onboarding and mentoring of Internal/external IT Operations onsite engineers
• Provide technical support as a point of contact for IT for the site(s)
• End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end-user systems and servers when required
• Offboarding support, collecting IT assets, sanitizing IT assets, and keeping in stock
• Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on site(s) where required
• Identifies potential issues that could adversely impact end-user experience and follow through on action steps.
• Supervision tickets on the ITSM platform
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals

• Bachelor’s degree in computer science, Engineering, or related discipline.
• 5+ years’ experience in IT Management positions.
• Strong communication skills, both verbal and written
• Well-versed in IT service management best practices
• Experience in managing teams and projects
• Experience coordinating and managing multiple suppliers.
• Strong IT technical knowledge of computer hardware, software, and other devices i.e. desktop, mobile computing, and network, including problem analysis/resolution and installation
• Ability to convey technical information to non-technical stakeholders.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work independently and as part of a team
• Team-oriented mindset, facilitating teamwork and cooperation.
• Ability to work well with other departments and external partners.
• PMP, CCNA redes, ITIL soporte, CompTIA soporte Network+ or higher preferred – a Plus Key Words
• Familiarity with ticketing systems, ideally ServiceNow

English – Proficient
Spanish – Proficient

LATAM IT Operations Manager

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