Expoint - all jobs in one place

The point where experts and best companies meet

Limitless High-tech career opportunities - Expoint

Boston Scientific Field Service Engineer Hyderabad 
India, Karnataka, Bengaluru 
855311603

28.06.2024

About the position:

Under limited supervision, responsible for maintenance, testing, troubleshooting, calibration and repair on a variety of components, medical devices specifically Lasers.

Responsibilities:

  • Consistently achieve the service delivery norms to attain the high level of customer satisfaction.

  • Ability to repair and troubleshoot critical medical devices on site.

  • Track the service contract renewals and ensure that they are renewed timely.

  • Proactively close the routine spares requirement to avoid delay in maintenance.

  • Escalate critical issues to concerned group for ensuring timely action.

  • Maintain the metrics as set for field activities like installation, troubleshooting etc.

  • Maintain the log of all service records for the customers.

  • Utility of digital tools like Service Max (Sales Force) for documenting the work at site.

  • Track and upkeep the tools as required for service of the devices.

Requirements:

  • Degree/Diploma in Electronics/Electrical/Bio Medical Engineering stream.

  • Instruments handled: Surgical Lasers, Imaging systems, critical medical devices.

  • Proven experience of 1+ years in handling calibration, servicing of medical devices.

  • Experience in handling customer issues with good communication skills.

  • Have a “Can-Do “attitude and willingness to be hands on with persistency and urgency in following up and ensure timely executions.

  • Flexible to accept the customer queries and ready to travel as and when required.

  • Experience in MS Excel, Word and on tools like Service Max will be an advantage