Amazon Support Engineer 

India, Telangana, Hyderabad 

854084462

Key job responsibilities
In a typical day, as a Support Engineer, you will:
• Trace Seller specific defects across upstream systems and data lake to detect, investigate, and fix the root causes (e.g., algorithmic bottlenecks, data quality issues, software flaws).
• Develop the tools for the efficient Seller coaching.
• Assess the health and compliance of Seller-facing and internal web portals used to resolve Seller escalations.
• Troubleshoot, diagnose, reproduce (if needed), and fix operational issues in analytics pipelines.
• Automate standardized processes using Python scripts.
• Provide ad-hoc data using SQL for faster seller escalation case resolution or proactive insights sharing.
• Apply case management tools to manage and prioritize issues based on multiple factors, including Seller impact.
• Develop visual SX monitoring solutions with alerts (e.g., in Amazon QuickSight).
• Architect tech solutions on AWS to support standardized processes or feed internal systems.
• Conduct regular assessments and document technical artifacts created by BIEs to ensure compliance and error-free execution.
• Proactively seek solutions to Seller needs, communicate trends to leadership, and suggest innovative tech solutions to make a step change in SX.
• Drive internal projects that improve support-related processes and FBA programs’ SX.
• Build and contribute to tech training materials and documentation.

- • Bachelor's degree in computer science or a related quantitative field
- • 5+ years of hands-on experience in technical support, data engineering, business analytics, or related field
- • 5+ years of experience working with and extracting data from relational databases (SQL)
- • 3+ years of experience troubleshooting and debugging technical systems
- • Experience scripting in modern programming languages (Python)
- • Experience in agile/scrum or a similar collaborative workflow
- • Demonstrated skills and passion for operational excellence
- • ADAPTABLE: You willingly undertake a variety of tasks, switching from complex to routine tasks as needed. You quickly adapt to new technologies and products and work effectively with a variety of personalities and work styles.
- • BIG PICTURE: You solve problems at their root by stepping back to understand the broader context.
- • PROACTIVE: You demonstrate energy and initiative in solving problems, exploring all possible avenues to get the job done.