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Apple Information Systems Technician Cork Ireland, Cork 853717746
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There are countless ways you’ll contribute here, whether you’re coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections.
As an IS&T Technician, you will provide technical support via telephone, chat, email, and ticketing system for Apple employees and contractors. You will perform impact assessment and troubleshooting according to established procedures, while documenting problems, troubleshooting steps, and resolutions. You'll manage support cases and advocate for the caller by “owning” the issue and facilitating technical support from the initial contact to resolution. You will handle hierarchical and functional critical issues, while communicating with the HelpLine, Infrastructure Services, and IS&T management teams via email, chat, telephone, and in person.
- Relevant experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and/or Apple TV.
- Strong troubleshooting and problem resolution skills.
- Conceptual understanding of multi-tiered and web-based information systems architecture.
- Experience using an IT service management or CRM system for tracking technical support cases.
- Motivation and ability to work as part of a distributed team.
- Excellent English-language oral and written communications skills.
- Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment.
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