Ebay CRM Product Manager - Seller Development 

Germany, Brandenburg 

853572217

Role Overview:

In this position, you will be responsible for overseeing CRM solutions that enable our global B2C account management and sales teams to operate with maximum efficiency. Your role will involve ensuring that these solutions are seamlessly integrated and optimized to enhance productivity and streamline processes, while collaborating with cross-domain stakeholders to understand the changing needs. Your expertise will be instrumental in creating a robust CRM environment that facilitates smooth operations and fosters continuous improvement across our global network.

What You Will Do:

• Closely partner with a variety of business stakeholders to understand their specific processes, challenges and opportunities.

• Collaborate with internal Salesforce product owners to translate business requirements into technical solutions.

• Communicate evolving business priorities to the Salesforce counterparts, managing risks and issues, and escalating them to senior stakeholders for resolution.

• Work alongside Salesforce technical teams to validate solutions, ensuring they meet business requirements and deliver value.

• Coach and facilitate champion users across various teams to maximize their success and efficiency in using CRM tools.

• Provide ongoing production support, responding to user issues and collaborating with technical teams to analyze and resolve reported system issues.

• Research new and innovative CRM solutions and technologies to continually enhance our platform capabilities.

Key Skills and Requirements:

• 7+ years of experience working in project or product management roles

• Experience with Salesforce is crucial, especially Sales Cloud

• Exceptional stakeholder management skills with the ability to build strong relationships and communicate effectively.

• Excellent interpersonal skills, ability to bridge the gap between technical teams and business stakeholders

• Experience working in an agile environment is advantageous.

• This position necessitates cooperation with North American teams and may involve working extended hours.