Boston Scientific Analyst Sales Operations 

India, Haryana, Gurugram District 

852964347

About the role: Analyst, Sales Operations

The core objective of this role is to support the sales operation manager to maintain the service delivery goals and other objectives of the department.

Job Responsibilities:

• Supports the sales operation activities, e.g. MDM, Rebate processing, capital equipment tracking process, contract management, etc.
• Ensures individual goals, SLA’s, KPI’s and OPI’s are met.
• Initiating corrective actions for incidents and errors.
• Monitors service indicators.
• Executes department strategies and activities.
• Support improvement initiatives and achieving the objectives of such improvement projects. e.g. Automation projects, system implementation projects, and process change, etc.
• Provides daily, weekly or monthly reports on activities.
• Provides frontline support for sales for critical issues and value-added services.
• Analyses sales requirements and supports others to achieve anticipated results.
• Model's strong inter-personal skills in communicating with the stakeholder.
• Ensure awareness and compliance with applicable standard operating procedures/DTP/LWI to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
• Tracks completion of mandatory trainings.
• Responsible for maintaining the required process documents needed from operational excellence perspective (Process maps, SOP, DTP etc.) and ensuring the correctness, completeness and relevance of these documents.

Your Experience:

• Bachelor’s degree required; Masters preferred
• 2+ years of Shared Services/Global Business Services experience in sales operation, master data, finance, supply Chain management operations.
• Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model will be preferred.
• Superior problem-solving skills, communication and team/interpersonal skills. Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
• Preferred experience in driving projects for improvements.
• PC literacy: ability to quickly learn and productively use new software applications
• IT technical skills: Microsoft office tool, understand the underlying technical aspects of technology / system / applications.
• International experience – Self-awareness of communication styles and cultural / global differences