Citi Group Branded Cards Lending SVP Escalations Sales Practices Issues Management 

United States, Florida, Jacksonville 

852796978

Responsibilities:

• Knowledge of the Escalations Policy, Sales Practices Process, and Issues Management Policy and Process
• Knowledge and understanding of bank regulations – Reg Z, Reg B, etc
• Regular engagement with both Legal and ICRM are necessary for Escalations, Sales Practices, and Issues Management
• Obtain Business/Legal/Compliance approvals
• Follow up with the business and second line of defense to document various Escalation Impact Assessments
• Provide explanation of risk and mitigating controls for the various processes
• Control Execution in accordance with the Manager Control Assessment management routines of assigned processes including procedure manual(s) and records management

Qualifications:

• 10+ years’ experience in Branded Cards Products
• In-depth understanding of the banking financial industry
• Consistently demonstrates clear and concise written and verbal communication skills
• Excellent communication skills – verbal and written
• Project Management Experience

Education:

• Bachelor’s/University degree / Master's degree preferred

Anticipated Posting Close Date:

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