F5 Product Manager - SaaS Platform 

United States, California, San Jose 

851978765

Job Summary:

This role is responsible for managing core platform services, including user access, identity management, and operational tooling, while strengthening incident response and escalation processes. You will also lead initiatives in data localization, customer onboarding, and MSP enablement to enhance platform reliability and customer experience.

Success in this role requires close collaboration with Engineering, Operations, Sales, Finance, Data Analytics, and Customer Success to drive product innovation, operational excellence, and adoption.

Primary Responsibilities

Product Management

• Define and execute product strategies and roadmaps that align with customer needs and business goals.
• Partner with cross-functional teams to identify opportunities, prioritize development efforts, and mitigate risks.
• Analyze customer and product data to turn insights into actionable initiatives and rollout strategies.
• Conduct cost-benefit, ROI, and competitive product analysis to support business decision-making.
• Drive operational excellence, process improvements, and cross-team alignment.
• Develop and execute GTM strategies across various seller channels

SaaS Platform Management

• Define and execute the roadmap for tenancy, user identity & access management, SSO/IDP integration, and RBAC.
• Improve the efficiency, scalability, and resilience of F5’s Distributed Cloud Platform
• Oversee shared platform services, including email systems, logging, monitoring, and operational tooling.
• Develop usage-based reporting functionality to support different consumption models.

Observability, Incident Response and Operational Tooling

• Drive operational tooling initiatives that enhance observability, alerting, and automated troubleshooting.
• Collaborate with Operations and Engineering teams to ensure scalable, efficient responses to platform issues and drive platform capacity, scale, and resiliency.

Data Localization and Observability

• Drive data localization solutions, including regional data hosting, data retention policies, logging, metrics, and alerting.

Customer Onboarding

• Enhance customer onboarding workflows, including self-service experiences, documentation, and guided walkthroughs.
• Improve trial experiences and conversion processes to maximize user adoption and engagement.

Product Analytics

• Define and track key adoption, telemetry, and data analytics metrics to measure product success.
• Drive integration with F5 Corporate Systems to create a 360-degree customer-centric view of usage, revenue, adoption and expansion.
• Support successful trial conversions by enabling digital field teams and customer success teams with actionable insights.
• Manage CSP Marketplace integrations for seamless SaaS consumption.

Knowledge, Skills and Abilities

• Strong technical acumen with experience in Kubernetes, APIs, DevOps, networking, and SaaS platform architectures.
• Hands-on experience with observability frameworks such as Prometheus, Cortex, and distributed cloud monitoring.
• Expertise in authentication & authorization models (SSO, IDP, RBAC).
• Deep understanding of data localization, logging, monitoring, and alerting best practices.
• Experience with metering, usage reporting, and entitlement management.
• Experience designing and using APIs for automation.
• Ability to analyze customer usage patterns, define key success metrics, and drive data-driven product decisions.
• Strong collaboration, stakeholder management, and cross-functional leadership skills, with the ability to align teams and drive consensus across technical and business functions.
• Excellent communication, strategic thinking, and problem-solving abilities, balancing customer needs with business goals while managing competing priorities.
• Adaptability in a fast-paced environment, with a track record of making data-driven decisions, driving execution, and leading through ambiguity.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field; MBA is a plus.
• 6+ years of experience in Product Management, with at least 3 years managing SaaS platform services.
• Experience with enterprise SaaS, multi-tenancy, and MSP models.
• Familiarity with telemetry, metering, and data-driven decision-making.
• Working knowledge of scripting languages (Python), data visualization tools (Tableau), and database query languages (SQL, PromQL).
• Working knowledge of CRM, subscription management, and billing systems (e.g., Salesforce, Zuora, or similar platforms).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $147,264.00 - $220,896.00