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Mobileye Issues Pipeline Manager - Mapping Group 
Israel, Jerusalem District, Jerusalem 
851733355

24.09.2024
What will your job look like:
  • Define and establish the issues pipeline process, Develop comprehensive procedures, policies, and standards for issue management.
  • Continuously improve processes to enhance efficiency and effectiveness.
  • Serve as the primary point of contact for escalated issues, working closely with cross-functional teams to drive timely and effective resolutions.
  • Take ownership of issues and follow problems through to resolution, Collaborate with product management to define issue priorities and work closely with development teams to drive solution implementation.
  • Maintain accurate records and documentation on issue status and actions, Analyze statistics and compile detailed reports on issue trends and resolution metrics.
  • Recruit, mentor, and develop a team of issues analysts, Foster a positive work environment and set clear goals and performance expectations for team members.
All you need is:
  • Bachelor's degree in Business Administration, Computer Science, or related field
  • 5+ years of experience in customer support, technical project management, or similar roles
  • Proven track record of leading and developing high-performing technical teams
  • Demonstrated ability to understand and resolve complex technical issues
  • Experience in implementing and optimizing customer issue tracking and resolution processes
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced, dynamic environment
  • Knowledge of software development processes is a plus