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Mobileye Issues Pipeline Manager - Mapping Group Israel, Jerusalem District, Jerusalem 851733355
24.09.2024
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What will your job look like:
- Define and establish the issues pipeline process, Develop comprehensive procedures, policies, and standards for issue management.
- Continuously improve processes to enhance efficiency and effectiveness.
- Serve as the primary point of contact for escalated issues, working closely with cross-functional teams to drive timely and effective resolutions.
- Take ownership of issues and follow problems through to resolution, Collaborate with product management to define issue priorities and work closely with development teams to drive solution implementation.
- Maintain accurate records and documentation on issue status and actions, Analyze statistics and compile detailed reports on issue trends and resolution metrics.
- Recruit, mentor, and develop a team of issues analysts, Foster a positive work environment and set clear goals and performance expectations for team members.
All you need is:
- Bachelor's degree in Business Administration, Computer Science, or related field
- 5+ years of experience in customer support, technical project management, or similar roles
- Proven track record of leading and developing high-performing technical teams
- Demonstrated ability to understand and resolve complex technical issues
- Experience in implementing and optimizing customer issue tracking and resolution processes
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
- Knowledge of software development processes is a plus
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