Amazon Support Associate II 

India, Maharashtra, Mumbai 

851020072

About OTS IT
About The Role
Responsibilities include, but are not limited to:
Maintenance of IT equipment throughout the Fullfillment sites.
Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
Manage RMA and repair process for all devices under warranty.
Support the Senior Engineers in daily projects and activities as directed.
All IT Support Engineers positions might be on a rotation shift schedule between days and nights.
The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.
Ensure all safety procedures are adhered to while performing work This position reports directly to the IT manager for the Fullfillment sites.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service