Uber Associate Program Specialist 

United States, West Virginia 

850915073

About the Role:

What the Candidate Will Do * :

• Act as the main point of contact for community members, addressing their needs and fostering a positive, inclusive environment.
• Manage community-related issues, concerns, and conflicts professionally and efficiently, ensuring prompt resolution.
• Plan and execute both online and offline community events to boost engagement and strengthen community connections.
• Monitor community activity, collect feedback, and analyze data to identify trends and areas for improvement.
• Create and curate engaging content to keep the community informed, motivated, and active.
• Maintain open communication with internal and external stakeholders, including community leaders and media.
• Enforce community guidelines and policies to ensure a safe and welcoming environment for all members.
• Provide regular reports on community activities, issues, and feedback to the operations managers and relevant departments.

Basic Qualifications:

Bachelor’s Degree:

• Bachelor's degree in Business Administration, Operations Management with technical acumen. Equivalent experience may be considered.
• MBA is an added Advantage

Experience:

• Minimum of 4 years in leading customer engagement, or a related field.
• 2+ years of experience in resource management, specifically in a high-volume, dynamic contact centre environment.

Preferred Qualifications *

• Hold a Master’s degree or MBA.
• Exhibit strong analytical skills, with a proven track record of making data-driven business decisions.
• Possess excellent communication skills, capable of conveying complex ideas effectively to diverse audiences.
• Demonstrate significant experience in managing outsourced contact centre operations and leading multinational teams.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .