GE HealthCare Customer Service Engineer 

India, Rajasthan 

850264615

• Technical: Maintains multi modality equipment ( MRI/ CT/ Cathlab/ Ultrasound modality

• Electronic/Mechanical:Total system level trouble-shooting on complex multi-symptom problems

• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers

• Business growth: Assists in the growth and direction of business in his/her geographic area

• Productivity: Responsible for Warranty and PMS contract cost control

• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts

• Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Complete all planned Quality & Compliance training within the defined deadlines

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization

• Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

• BE in Electrical/ Electronics/Instrumentation/Biomedicalor equivalent

• Minimum 2+ years of relevant experience in field services

• Comprehensive knowledge of CT/ Cathlab equipment

• Proficiencyin English and Computer Skills

• Excellent communications, listening and interpersonal skills

• Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs

• The incumbent will be based in Jodhpur and will support the West Rajasthan region

• Volunteer, self motivator Initiative and motivation. Technical analytical skills

• Ability to document, plan, market, and execute programs

are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.