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Elastic Support Engineer - Costa Rica 
Costa Rica 
849854926

25.07.2024

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What You Will Be Doing:
  • Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
  • Maintain strong relationships with our customers for the delivery of technical support
  • Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
  • Work across multi-cultural and geographically distributed teams
What You Bring Along:
  • Proven experience in Technical Support in a technology businesses.
  • A technical background in fields like; System Administration, Network Engineering, Software Engineering etc.
  • Strong verbal and written communication skills in English
  • A customer oriented focus
  • Experience in a Linux/Unix environment
Bonus Points:
  • Knowledge of databases or search software technologies
  • Experience with SaaS and/or Distributed systems
  • You are a Team player; ability to work in a fast paced environment with a positive and adaptable approach
  • Proven strong technical understanding of software products
  • Collaboration with Developer teams on escalation issues
  • Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws, view posters linked below:Poster and (Poster)

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