IBM Process Associate Order Management - Health Care Voice 

India, Haryana, Gurugram District 

849850130

Your Role and Responsibilities
As a Process Associate – Order Management (Health Care – Voice), you will be responsible for resolving inquiries, requests, and concerns and providing accurate information. You should be flexible to work in shifts.
Your primary responsibilities include:

• Coordinate activities associated with Order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines

Required Technical and Professional Expertise

• Graduate with 0-1 year of experience in a Healthcare domain
• Ability to handle queries through calls and email follow-ups
• Readiness to work in shifts as needed for the job
• Strong communication abilities with fluency
• Ability to work under pressure

Preferred Technical and Professional Expertise

• Proficient in MS Office applications
• Self-directed and ambitious achiever
• Meeting targets effectively
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills