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Provide professional IT support to our employees remotely across different locations and time zones
Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Manage equipment inventory from evaluation and purchase to maintenance and depreciation
Work closely with suppliers, procurement teams and finance teams, and take ownership of the IT procurement process
Manage the onboarding and offboarding processes, including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations, upgrades and troubleshooting on Windows, MacOS and Linux
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