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CheckPoint Team Lead - Customer Success APAC ERM Singapore, Singapore 848376595
17.04.2025
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Key Responsibilities
- Manage a team of CSM's across the APAC
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
- Serve as the primary liaison for clientele across APAC, ensuring optimal satisfaction and value realization
- Champion customers' interests, influencing product direction and enhancements
- Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
- Spearhead internal process enhancements tailored to customer requirements
- Gather and channel customer feedback, reinforcing their voice within Cyberint's framework
Qualifications
- Minimum of 6 years in a customer-centric role within B2B sectors
- Comprehensive understanding of the cybersecurity landscape
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
- 2+ years of Team Leadership experience
- Bachelor's degree in Engineering or a relevant discipline
- Prior experience in account management and/or commercial roles
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
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