Cisco Director Customer Storytelling 

United States, California, San Jose 

848128788

The application window is expected to close on May 9, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Applicant must be located in the United States. San Jose, CA preferred.

• Build and scale a unified customer storytelling program to serve the needs of all global comms functions.
• Partner with cross-functional customers to align stories to business priorities and tailor them for internal, external, and global audiences.
• Ensure customer narratives are embedded across communication channels—including media, social, employee comms, analyst briefings, and executive messaging.
• Drive alignment between storytelling initiatives and Cisco’s business, brand, and sales goals.
• Measure and optimize the reach and impact of customer stories using data and stakeholder feedback.

• Direct access to Cisco’s top customers and executives, shaping strategic stories that demonstrate our innovation.
• Influence Cisco’s reputation and brand across every touchpoint—from press to internal culture.
• Be a key leader in how Cisco tells its most powerful stories to the world.
• Opportunity to build a scalable framework that integrates customer storytelling across a matrixed enterprise.

• 12+ years of experience in public relations, communications, or related fields, with a proven track record of developing and executing high-impact customer storytelling programs.
• Proven success in building customer storytelling programs to support communications activities.
• Outstanding copywriting skills and attention to detail across the breadth of PR and communications assets.
• Proven leadership in building and managing high-performing communications teams, ensuring collaboration and execution excellence.
• Experience managing global communications initiatives at a Fortune 500 company or major enterprise tech firm, working across regions and industries.

• Experience in crafting communications campaigns that showcase the business impact of AI.
• Consistent track record of integrating customer communications efforts, including PR, social, analyst relations, and event communications to improve audience reach.
• Strong data-driven mindset, with experience using media analytics, competitive intelligence, and digital insights to refine communications strategies.