Microsoft Technical Support Engineering 

India, Telangana, Hyderabad 

847926618

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• System Administration, Configuration of Windows and Linux Operating systems
• Windows and Linux Event Logs, Syslogs
• Windows and Linux Performance analysis using built in performance counters
• Windows and Linux Patch and Security Update Management
• Network connectivity for both private and public networks
• Conceptual knowledge of Windows Active Directory, Security, and Access Control
• Automating Operating System tasks through the use of Powershell, Python, or similar scripting language

• 3+ years of experience with System Center Operations Manager (SCOM), System Center Virtual Machine Manager (VMM), System Center Orchestrator (SCORCH), System Center Service Manager (SCSM) AND/OR Azure Monitoring tools
  3+ years of Customer support experience

• Web app development in C# or Java programming
• ASP.NET, MVC application development or support
• Understanding of Databases and how to retrieve data via query language
• Containers solutions such as Docker or Kubernetes
• Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform)

English Language: fluent in reading, writing and speaking.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements