Intuit Principal Product Manager- Platform Reliability FinTech 

United States, California, Mountain View 

847589610

Strategic Vision and Roadmap:

• Define and drive the overarching strategic roadmap for F1T Reliability, encompassing observability, automation (including on-call and production verification), and AI-driven testing.
• Champion "Quality as a Product," clearly articulating how reliability metrics directly contribute to enhanced customer satisfaction and significant business growth.

Establishing and Driving Adoption of Key Metrics:

• Establish critical business and product reliability metrics (e.g., uptime SLAs, MTTR targets) in collaboration with stakeholders.
• Drive the adoption and operationalization of these metrics across all Fintech teams, fostering a shared accountability model for reliability outcomes.

Cross-Functional Leadership and Execution:

• Serve as the primary Product leader for all F1T reliability and quality initiatives, providing clear priorities and facilitating resource alignment.
• Partner closely and influence Engineering, SRE, Data Science, and Business teams to ensure timely and high-quality delivery of reliability improvements and new capabilities.

Innovation in Automation and AI:

• Lead the exploration and implementation of innovative automation and AI solutions, including GenAI for test data creation, mocking, and end-to-end test automation, to significantly reduce manual testing overhead.
• Drive the development of self-healing and auto-remediation strategies, leveraging AI for proactive monitoring and faster incident resolution.

Implementing Observability and Resiliency:

• Establish and guide the implementation of a comprehensive observability stack (logs, metrics, traces) to provide proactive visibility into system behavior.
• Champion and guide the chaos engineering agenda, including regular failure and load testing, to proactively verify system resilience and readiness for peak traffic.

Governance, Compliance, and Risk Management:

• Develop and maintain critical Fintech workflow runbooks and ensure robust Disaster Recovery plans and testing protocols are in place.
• Implement a centralized audit and compliance review mechanism to meet regulatory requirements and safeguard customer trust.

Reporting, Communication, and Stakeholder Management:

• Regularly communicate progress, risk assessments, and performance metrics to executive leadership, clearly articulating the business value of improved reliability.
• Act as a strong advocate for reliability and quality needs across broader Fintech and Intuit forums, ensuring alignment and support at all levels.