KLA Customer Service Engineer E 

United States, Texas, Richardson 

846725967

Base Pay Range: $73,100.00 - $124,300.00 Primary Location:

PRIMARY PURPOSE

• Represent the company to the customer and assume accountability for customer satisfaction with service performance

• Assure optimum quality of system equipment

• Coordinate actions with customers to maximize production time.

RESPONSIBILITIES

• Evaluate, analyze, diagnose and fix technical problems

• Repair and modify equipment at customer facility

• Repair some board level problems using standard procedures, oscilloscope, and volt meters

• Repair of system level problems based on KLA technical knowledge and KLA training

• Once Trained, provide guidance and technical assistance to other Engineers as needed

• Up to 20% travel in North America to support other customer facilities, as well as training

• Conduct customer orientation training on all aspects of equipment user applications

• Prepare/Document reports on support activity to customers

• Provide timely billing invoice to customer for service activity.

Minimum Qualifications

Bachelor's Level Degree or work experience of 3 years.

Preferred Electrical Engineering or Electro-mechanical degree.