Red hat Technical Account Manager - OpenShift Container Platform 

United States, Virginia, Richmond 

84671812

About The Job

Applicants with the U.S. Eastern Time or Central or Time Zones are preferred and U.S. citizenship is required to fulfill a government contract.

What You Will Do

• Support enterprise customers in implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Gain understanding of customer technical infrastructures and environments, hardware, and offerings

• Collaborate with internal engineering, development, product management, and technical support teams to resolve issues

• Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans

• Build trust with customers and serve as their advocate within Red Hat; analyze and present periodic reviews of operational performance to customer leadership

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Provide hands on keyboard support as needed

• Travel as needed to visit customers

What You Will Bring

• Must be a U.S. citizen to fulfill government contract

• A strong combination of technical and customer-facing skills and a willingness to embrace and further develop both

• Knowledge of Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift

• Experience with Docker containers and Kubernetes container cluster manager

• Experience with cloud management, like Red Hat Cloud Suite, and IT automation, including Red Hat Ansible Automation Platform

• Competent comprehension of enterprise architecture and strategic business drivers

• Direct experience with a variety of hardware vendors

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or SVN

• Software engineering background is a plus; experience with RPM-based Linux and Java technologies

• Willingness to provide after hours coverage, including on-call duty

• Ability to make occasional on-site customer visits

The following are considered a plus:

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

• U.S. security clearance

• Red Hat Certified Engineer (RHCE) certification

• Experience working in DevOps environments

• Experience deploying applications in cloud environments and developing containerized applications

• Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services, Google Compute Platform, or IBM Cloud

• Experience with Red Hat technologies like Red Hat Enterprise Linux, Satellite, OpenShift Container Platform, OpenStack, Ansible Automation Platform, etc.

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave