Wells Fargo Dedicated Client Services Senior Manager - 

United States, North Carolina, Charlotte 

846540263

In this role, you will:

• Manage the relationship support function for a large regional banking office or multiple offices
• Manage the end-to-end customer experience including onboarding and extensive problem-solving
• Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
• Identify and recommend opportunities for process improvement and risk control development
• Oversee customer operations which may include initiation and accuracy of loan documentation
• Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
• Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
• Determine appropriate strategy and actions to meet objectives
• Interpret and develop policies and procedures to effectively interact and negotiate with management, teams, and customers
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Business Relationship Support
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Leads client service teams across EMEA, APAC, and LATAM, with demonstrated success in navigating regional regulatory environments, cultural nuances, and operational complexities
• Manages cross-border client relationships and coordinates service delivery across time zones and jurisdictions
• Experience working with regulated Financial Institutions, Non Bank Financial Institutions or International payments
• Manages complex client portfolios, resolves escalations, and drives strategic initiatives that enhance client satisfaction and retention.
• Collaborates effectively with cross-functional teams—including product, implementation, onboarding, and operations—to deliver seamless client experiences.

Job Expectations:

• Hybrid Schedule

• This position is not eligible for Visa sponsorship

• This position is a hybrid work model. Must be willing to work out of the office approximately 3 days a week'

• Travel up to 10%

Pay Range

$119,000.00 - $224,000.00

21 Sep 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.