Nvidia Customer Technical Program Manager - Enterprise 

China, Beijing, Beijing 

845280357

What you’ll be doing:

• You will first define the strategy and tactics for successfully executing graphics-based server product solutions (including AI/deep learning, high-performance computing, virtualization, and remote visualization), fromevaluation/proof-of-concept,todesign/development/qualification/validation,through customer acceptance and production datacenter deployment.

• Execute the plan you created by: identifying and assembling the core support team, formally kicking off the project with the customer, supporting the design-in effort by providing technical collateral/product samples/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring customer acceptance and production deployment.

• Post-production/deployment,you will provide sustaining technical support to the customer and act as a case manager to lead resolution of field quality issues/escalations.

• Are you comfortable defining and executing complex program schedules with intimate understanding of dependencies, critical paths, key and critical landmarks, and deliverables?

• Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.

• Are you able to handle multiple customers and customer programs at a time, across worldwide geographies and time zones?

• Can you effectively organize and lead complex technicalengineering-to-engineering(hardware and software) discussions?

• Clearly and intelligently communicate issue status to the customer and internal (including executive) teams.

• Are you able to correctly represent the urgency of issues and raise issues (internally and/or externally) as appropriate?

• Partner closely with engineering, operations, quality, marketing, and sales teams to resolve technical and logistical issues.

• Regularly communicate program status and key issues to management.

• Develop a close working relationship with customer development teams and use creativity to find solutions to their issues.

What we need to see:

• 10+ years in a high-tech electronics or semiconductor industry with a focus on program/project management

• Experience and therefore deep customer savvy born of running significant and complex server engagement programs, especially with strategic customers with large datacenter deployments.

• Strong technical savvy, including server development and datacenterqualification/deployment.

• Supreme leadership skills across broad and diverse functional teams.

• Graphics, AI/deep learning, high performance computing, and/or cloud datacenterdevelopment/deploymentexperience desirable.

• Validated history of 5+ years of Project/Program Management of server and software product solutions

• Strong technical background and experience working with customers in a clouddevelopment/deploymentand/or OEM environment.

• Experience leading global.

• BS/MS Engineering or Computer Science preferred.

• Travel <10%

Ways to stand out from the crowd:

• Team player, loves to work in a team environment.

• Native Mandarin, Fluent English.