NICE Voice Engineer 

United Kingdom, England, Southampton 

845083493

How will you have an impact?

• Lead Voice infrastructure projects, serving as the Subject Matter Expert.
• Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams
• Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions.
• Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network.
• Apply hands-on expertise in proof-of-concepts and new initiatives.
• Perform routine maintenance of voice network infrastructure.
• Collaborate with other teams to resolve escalated issues.
• Configure Ribbon Communications and AudioCodes telephony systems and SBCs.
• Plan and implement disaster recovery strategies.
• Monitors and responds to network troubles, outages, and events.
• Must be able to support a flexible schedule and on-call services.
• May be required to work occasional nights, evenings, and weekends.
• Must be able to function in a high-stress environment.
• Must be a self-starter, self-sufficient and independent.
• Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders.
• Train and mentor junior team members.
• Adhere to the company Code of Ethics, policies, and procedures.
• Communicate effectively and professionally with internal and external stakeholders.

Have you got what it takes?

• Bachelor’s degree in Telecommunications or a related field, or equivalent work experience.
• 5+ years of experience in telecommunications.

Technical Expertise:

• Expert-level knowledge of VoIP and SIP protocols.
• Expert-level experience with Session Border Controllers in carrier-grade environments.
• Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes.
• Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability.
• Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix).
• Familiarity with network monitoring and management systems.
• Command-line knowledge of UNIX/Linux operating systems.
• Experience with trouble ticket systems such as Remedy or ServiceNow.
• Knowledge of WebRTC, TLS, and SRTP protocols.
• Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.).
• Excellent communication and teamwork skills.
• Self-starter with strong problem-solving abilities, thriving in high-paced, high-pressure environments.
• Flexibility to work off-hours, weekends, or as part of a 24/7 on-call rotation schedule.

You will have an advantage if you also had:

• Familiarity with Microsoft Teams telephony.
• Understanding of Ribbon Communications Application Servers.
• Knowledge of Stir/Shaken standards.
• Familiarity with BroadSoft (Cisco) systems.
• UNIX/Linux administration skills.
• Understanding of contact center environments.
• Knowledge of call recording technologies (e.g., SIPREC).
• Proficiency in Ribbon Analytics.
• Advanced knowledge of MS Office Suite.
• Ribbon or AudioCodes accreditation.
• Experience with Poly (HP) telephones.
• Knowledge of Bria/Counterpath/Alianza softphones.
• Scripting or automation skills for repetitive processes.
• Experience with VoIP testing tools (e.g., Cyara, Spearline, TestWebRTC).

Requisition ID: 6726.

Reporting into: Director, Voice Services CX.

Role Type: Individual Contributor.