Ford Reporting & Analytics Manager GCRC 

United States, Michigan 

844769096

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making.

In this position...

The Reporting and Analytics role is a key role in the Global Contact Center organization, supporting the teams with crucial insights into the operation of our centers and tasks. This includes reporting on all programs across the CRCs and ad hoc data retrieval and analysis for Contact Center Management, supported Business Management and OGC/legal. The role is the lead Contact Center interface with IT, IT Architecture and suppliers in data and reporting related workstreams