Amazon Customer Success Specialist Solutions Architect Amazon Connect 

United States, Washington, Seattle 

844716854

Key job responsibilities
* Leverage your deep expertise in the Contact Center and customer experience domain to advance adoption of AWS products in service to customer goals.* Act as a trusted advisor to line of business and C-suite leaders.
* Lead architectural reviews and workshops to advance your customer’s technical objectives.
* Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
* Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.* Increase adoption of Amazon Connect features over time and in a way that delivers value to customers.A day in the lifeWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
- Experience with complex Contact Center as a Service (CCaaS) implementations
- Bachelors degree or equivalent experience.